For our own sake (Collabo), we’ll call this third session our ‘first version’ of kicking off the Indiana Red Cross Volunteer Experience Redesign project, as those of you who worked with us in the past know that we love iteration.
Once a background foundation was set through the 2 capacity building talkshops on Design Thinking and Design Research, we (Collabo and the Red Cross experience design team) could kick-off the meaty part of the project: Setting Project timelines & Sensing current conditions (Phase 1 of Collabo’s design approach)
The main outcomes from this session lead to a rough journey map, (which has since seen some refinement thanks to the trusty hands of our amazing Visual Experience Designer, Jennifer) and a project timeline, which we’ll need to readdress in this next session (Friday, 4/22!!).
