Session Agenda:
1. Intro (Welcome Duchess!)
2. Check in on initial survey and stakeholder list status
3. Shape Round 2 Research
4. Assignment
5. Next Session (Remote check-in July 1st)
Session Summary:
The main focus for session 8 was to begin shaping methods for round two. With the initial general survey sent out, and more names added to the stakeholder participant list, the team began generating more focused questions pertaining to the Volunteer Experience Map. The map was broken into 5 distinct phases (Initial Interest, Initial Contact, Intake Process, Referral, and Orientation/Start-up). Within these phases, the team worked on generating, categorizing and prioritizing specific questions to further explore the volunteer experience from the volunteers’ perspective.
The team was introduced to three key methods that could be used during the Understanding phase:
1) Ethnographic Observation, which focuses on observing people, objects, environments, messages and services within specific contexts;
2) Exploratory Interviews, which focus on uncovering useful meaningful insights and gaining empathy for participants; and
3) Envisioning Interviews, which focus on enabling participants to explore and visualize “what could be.”
The team then practiced filling out a Method Worksheet tool (which can be found in the Google Drive Team folder), that is meant to help aid in planning methods. The worksheet breaks down method planning into 7 key categories: Objective, People, Time, Environment, Activities, Tools to make and Supplies to take.
Click on link to download: Worksheet-Method
To Do for Next Session
Before our next remote check-in on July 1st, the team will be using the Method Worksheet to select and plan appropriate methods (either interviews or observation/shadowing) for different sets of questions, and will begin selecting stakeholders/participants and scheduling engagements. In the background, the team will be exploring different types of transcription devices and software in order to find the most appropriate way to capture and transcribe collected data from participants.
Talk to you all soon!